Latest Articles for Customer Service

Learn how IntentGPT helps chatbots understand user requests better.

Learn how task-oriented dialogue systems improve customer interactions through effective dialogue flows.

Explore how IVR systems have transformed with AI technology.

New method improves predicting customer satisfaction scores in call centers.

Two methods enhance chatbots for better understanding user needs.

AttriBoT helps clarify how language models generate answers effectively.

Detecting user frustration can greatly improve chatbot interactions and customer experience.

Discover how DiM-Gestor enhances virtual character gestures in real-time.

Learn how to balance cost and accuracy in AI prompting.

Learn how multi-channel queueing systems manage requests efficiently.

Discover the importance of uncertainty quantification in improving AI reliability.

A new chatbot offering human-like conversations with emotional awareness.

Discover how LLMs are changing telecommunications while facing challenges with hallucinations.

Discover how call centers impact customer satisfaction and loyalty.

WavFusion combines audio, text, and visuals for better emotion recognition.

Creating chatbots for languages like Wolof opens doors to better communication.

Language models now adapt responses based on user identity and personality.

Learn how to make quick and smart resource decisions efficiently.

A new model from Singapore improves machine speech understanding.

How companies manage quick deliveries and customer expectations in logistics.

Learn how knowledge editing enhances accuracy in complex question answering.

Learn how DePaC helps AI provide accurate answers and reduce errors.

Discover how Reversed Attention improves language models' learning and decision-making.

Learn how to effectively choose facility locations for better service and customer satisfaction.