Latest Articles for Customer Service

A method to assess customer wait times in call centres using skills-based routing.

A look into how queuing systems can improve efficiency.

New methods improve how AI connects text and images for better results.

This article discusses methods to enhance delivery routing by considering driver preferences.

DarijaBanking dataset enhances banking systems' understanding of Moroccan Arabic.

A new method improves the reliability of language models through effective retrieval.

Learn how a new model addresses customer churn and enhances retention strategies.

Introducing SPICE, a task to improve AI interactions using contextual information.

Learn about the key challenges and methods in summarizing dialogues effectively.

New chatbot system improves shopping experience in supermarkets.

Optimizing job scheduling can enhance customer satisfaction and business performance.

Research highlights methods to maintain dialogue consistency in restaurant-related conversations.

A study on optimizing delivery time slots and pricing for increased customer satisfaction.

A new method for managing delivery time slots enhances customer satisfaction and reduces costs.

Enhancing intent detection for Arabic-speaking customers in financial services.

A new framework to enhance AI's ability to provide emotional support.

A look at how to manage customer wait times in queues.

A new method enhances how we answer conditional questions accurately.

Learn how to improve supply chain delivery performance using causal discovery and reinforcement learning.

AI chatbots are recognizing emotions through facial expressions for better interactions.

MuRAR enhances answers using text, images, and videos for clearer responses.

A new method for AI to align with personal traits enhances user experience.

A new benchmark helps AI better understand human social interactions.

ResEmoteNet improves how machines read facial expressions for various applications.

Aryn transforms unstructured data into useful insights seamlessly.

Prompt baking improves language model performance and knowledge retention.

Leveraging RAG with LLMs improves customer service agent efficiency and response accuracy.

Innovative strategies for optimizing parcel locker delivery and customer satisfaction.

Improving dialogue summaries by focusing on conversation context and intent.

Explore customer choices in queues and their impact on service efficiency.

New forecasting methods enhance demand prediction accuracy and inventory management.

Llama-AVSR merges audio and visual inputs for enhanced speech recognition accuracy.

New method improves speech generation quality and efficiency.

A method to boost automatic speech recognition by blending keyword lists with language models.

This article explores how machine learning can optimize customer service chatbots.

A look into new methods for enhancing trust in AI responses.

Learn about RAGulator's role in detecting OOC in AI outputs.

This paper examines CCTV's role in understanding retail worker and customer dynamics.

A look at modern improvements in conversational AI for bookings and customer service.

A new method enhances the accuracy of AI-generated responses.