Streamlining Writing for Financial Experts
A system designed to enhance writing efficiency for finance professionals through smart suggestions.
― 4 min read
Table of Contents
Writing can be a challenge, especially when you have to deal with complex topics like finance. For professionals who work in this field, typing out notes or chatting with clients often requires fast and accurate writing. This article discusses a system designed to help these experts by offering suggestions to complete their sentences or phrases as they type.
The Need for Text Auto-Completion
Financial experts frequently need to write long and detailed notes or answer questions while chatting with clients. Given the repetitive nature of their work, they often type similar phrases or sentences throughout the day. An effective solution to make their writing process more efficient is by providing suggestions that complete these sentences or phrases based on what they have already typed.
What We Built
The proposed system combines several methods for text auto-completion. By using a mix of large language models, traditional models, and character-level models, we aim to deliver personalized suggestions to financial experts in real-time. The design ensures that the suggestions provided are relevant, even if there are unique phrases or uncommon terms used.
How It Works
The system builds on different modeling techniques. First, it employs a large language model that is trained on financial data. This model learns the common phrases and words seen in the finance industry, enabling it to provide accurate suggestions. Additionally, Local Models based on simpler Markov techniques are created for each expert. These local models adapt to the writing style and vocabulary of individual users.
Training the Model
To train the model, we utilize historical data from financial experts. Before using this data, we clean it by removing sensitive information and normalizing the text. After processing, the data is used to train the models so they can generate appropriate responses.
Global and Local Models
The system includes a Global Model that applies to all users and local models tailored to individual experts. The global model is a neural network that has been fine-tuned on a broad set of financial writing samples. The local models are simpler and focus on the specific writing patterns of each expert. Together, these models improve the accuracy and relevance of the suggestions provided.
Personalization
Personalization is key in this system. The local models analyze the unique writing style of each expert, while the global model provides general knowledge. This combination allows the system to present suggestions that fit the user's needs better than generic ones.
Efficient Use of Resources
One of the main advantages of this system is its efficiency. The models can be trained using a relatively small amount of data for each expert. This makes it easier for organizations to implement the solutions without needing extensive computational resources.
Real-Time Performance
The system is designed to provide suggestions quickly. The goal is to ensure that suggestions appear as the expert types, without noticeable delays. This quick feedback is crucial for maintaining an efficient workflow for busy financial professionals.
Comparison with Other Systems
There are other writing assistance tools available, but many require large amounts of data and training time. Unlike these tools, our system can provide useful suggestions even when data is limited. It also offers better personalization by combining insights from both global and local models.
User Experience
After implementing the predictive writing feature, financial experts reported significant improvements in their writing efficiency. Many noted that the system saves time by reducing the number of keystrokes needed to complete their work. This not only speeds up note-taking but also enhances their confidence in written communication.
Feedback and Iterations
To continuously improve the system, we collect user feedback on the suggestions made. This feedback is crucial for refining the models and ensuring that the system stays relevant to the needs of financial experts. The input helps in adjusting the algorithms to better match the specific terms and phrases used frequently in financial discussions.
Data Privacy
Ensuring privacy is a top priority. All sensitive information is encrypted both when stored and during processing. This means that while the models learn from the data provided, the privacy of users is maintained at all times.
Conclusion
The development of this text auto-completion system has shown how combining different approaches can enhance writing efficiency for financial experts. By providing personalized suggestions that are quick and relevant, the system not only saves time but also boosts confidence in professional writing. This innovation represents a step forward in improving communication for professionals who deal with complex topics daily.
Title: An Ensemble Approach to Personalized Real Time Predictive Writing for Experts
Abstract: Completing a sentence, phrase or word after typing few words / characters is very helpful for Intuit financial experts, while taking notes or having a live chat with users, since they need to write complex financial concepts more efficiently and accurately many times in a day. In this paper, we tie together different approaches like large language models, traditional Markov Models and char level models to create an end-to-end system to provide personalised sentence/word auto-complete suggestions to experts, under strict latency constraints. Proposed system can auto-complete sentences, phrases or words while writing with personalisation and can be trained with very less data and resources with good efficiency. Our proposed system is not only efficient and personalized but also robust as it leverages multiple machine learning techniques along with transfer learning approach to fine tune large language model with Intuit specific data. This ensures that even in cases of rare or unusual phrases, the system can provide relevant auto-complete suggestions in near real time. Survey has showed that this system saves expert note-taking time and boosts expert confidence in their communication with teammates and clients. Since enabling this predictive writing feature for QBLive experts, more than a million keystrokes have been saved based on these suggestions. We have done comparative study for our ensemble choice. Moreover this feature can be integrated with any product which has writing facility within a very short period of time.
Authors: Sourav Prosad, Viswa Datha Polavarapu, Shrutendra Harsola
Last Update: 2023-08-25 00:00:00
Language: English
Source URL: https://arxiv.org/abs/2308.13576
Source PDF: https://arxiv.org/pdf/2308.13576
Licence: https://creativecommons.org/licenses/by/4.0/
Changes: This summary was created with assistance from AI and may have inaccuracies. For accurate information, please refer to the original source documents linked here.
Thank you to arxiv for use of its open access interoperability.